RETURN POLICY

RETURN POLICY

At Sokidsun, we are committed to providing high-quality products and transparent service. Please review our return and refund policy carefully before making a purchase.

By placing an order, you agree to the terms outlined below.

1. 90-Day Return Window

We offer a 90-day return policy. This means you have 90 days from the date of delivery (as confirmed by the carrier tracking record) to request a return.

Return requests submitted after 90 days from confirmed delivery will not be accepted.

2. Return Eligibility Requirements

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • All original packaging must be included

  • Tags (if applicable) must be attached

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to deny returns that do not meet these conditions.

Items returned without prior authorization will not be accepted.

3. How to Start a Return

To request a return, please contact us at:

service@Sokidsun.com

Once approved, we will provide detailed return instructions.

Do not send items back without receiving confirmation and return instructions from us.

Unauthorized returns will not be processed or refunded.

4. Refund Processing

After receiving and inspecting your return, we will notify you of the refund decision.

If approved:

  • Refunds will be issued to the original payment method only

  • Refunds cannot be redirected to another account

  • Processing time: 1–2 business days (bank processing time may vary)

We do not issue refunds before returned items are received and verified.

5. Return Shipping Cost Responsibility

If Due to Our Error:

(Product defect, manufacturing issue, incorrect item shipped)

We will:

  • Cover return shipping cost

  • Provide a prepaid return label or reimburse shipping fee

If Due to Customer Reason:

(Change of mind, ordered wrong size, not as expected, etc.)

  • Return shipping cost is the customer’s responsibility

  • We strongly recommend using a trackable shipping method

  • Sokidsun is not responsible for lost return shipments without tracking

6. Delivery Confirmation & Disputes

Once a package is marked as "Delivered" by the carrier:

  • The delivery confirmation record serves as proof of fulfillment

  • Sokidsun is not responsible for lost or stolen packages after confirmed delivery

  • Customers must contact their local carrier for delivery disputes

We reserve the right to provide carrier tracking records, delivery confirmation, and proof of shipment in the event of a payment dispute or chargeback claim.

7. Personalized & Customized Products

Customized products are made specifically for you and cannot be resold.

Order Cancellation:

  • Cancellation requests must be submitted within 12 hours of placing the order

  • Orders cannot be canceled once production has started

Refunds for customized items are only granted under the following conditions:

  1. Product packaging is severely damaged upon arrival

  2. The product itself is damaged

  3. Printing or engraving error caused by us

  4. Carrier officially confirms non-delivery

  5. A manufacturing defect affects normal use

Customized products are not eligible for return due to personal preference.

8. Fraud Prevention & Policy Abuse

We reserve the right to:

  • Refuse returns that show signs of use or tampering

  • Deny refund claims that contradict carrier delivery confirmation

  • Reject repeated refund claims from the same customer account

  • Provide full documentation (tracking, carrier confirmation, communication records) to payment providers in case of disputes

Any attempt to abuse the return policy may result in refusal of future service.

9. Contact Us

If you have any questions, please contact:

service@Sokidsun.com

We are committed to resolving legitimate concerns in a fair and professional manner.