RETURN POLICY
At Sokidsun, we are committed to providing high-quality products and transparent service. Please review our return and refund policy carefully before making a purchase.
By placing an order, you agree to the terms outlined below.
1. 90-Day Return Window
We offer a 90-day return policy. This means you have 90 days from the date of delivery (as confirmed by the carrier tracking record) to request a return.
Return requests submitted after 90 days from confirmed delivery will not be accepted.
2. Return Eligibility Requirements
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- All original packaging must be included
- Tags (if applicable) must be attached
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to deny returns that do not meet these conditions.
Items returned without prior authorization will not be accepted.
3. How to Start a Return
To request a return, please contact us at:
Once approved, we will provide detailed return instructions.
Return Address Notice:
Our return facility is located in China. Please contact us before returning any item, Please return items to:No. Wangda Innovation Park, Jixing North Road, Lianbin Subdistrict Unit 4360, 4th Floor, Building 31, Loudi City, Hunan Province, China
Do not send items back without receiving confirmation and return instructions from us.
Unauthorized returns will not be processed or refunded.
4. Refund Processing
After receiving and inspecting your return, we will notify you of the refund decision.
If approved:
- Refunds will be issued to the original payment method only
- Refunds cannot be redirected to another account
- Processing time: 1–2 business days (bank processing time may vary)
We do not issue refunds before returned items are received and verified.
5. Return Shipping Cost Responsibility
If Due to Our Error:
(Product defect, manufacturing issue, incorrect item shipped)
We will:
- Cover all return shipping costs
- Provide a prepaid return label or reimburse shipping fees
If Due to Customer Reason:
(Change of mind, ordered wrong size, not as expected, etc.)
- Return shipping cost is the customer’s responsibility
- We do not cover return shipping fees
- We strongly recommend using a trackable shipping method
- Sokidsun is not responsible for lost return shipments without tracking
6. Delivery Confirmation & Disputes
Once a package is marked as "Delivered" by the carrier:
- The delivery confirmation record serves as proof of fulfillment
- Sokidsun is not responsible for lost or stolen packages after confirmed delivery
- Customers must contact their local carrier for delivery disputes
We reserve the right to provide carrier tracking records, delivery confirmation, and proof of shipment in the event of a payment dispute or chargeback claim.
7. Personalized & Customized Products
Customized products are made specifically for you and cannot be resold.
Order Cancellation:
- Cancellation requests must be submitted within 12 hours of placing the order
- Orders cannot be canceled once production has started
Refund Conditions (Customized Items Only):
Refunds are only granted if:
- Product packaging is severely damaged upon arrival
- The product itself is damaged
- Printing or engraving error caused by us
- Carrier officially confirms non-delivery
- A manufacturing defect affects normal use
Customized products are not eligible for return due to personal preference.
8. Fraud Prevention & Policy Abuse
We reserve the right to:
- Refuse returns that show signs of use or tampering
- Deny refund claims that contradict carrier delivery confirmation
- Reject repeated refund claims from the same customer account
We may provide full documentation (tracking, carrier confirmation, communication records) to payment providers in case of disputes.
Any attempt to abuse the return policy may result in refusal of future service.
9. Contact Us
If you have any questions, please contact:
We are committed to resolving legitimate concerns in a fair and professional manner.