At Sokidsun, we are committed to delivering your order safely and efficiently. Below you will find detailed information regarding our processing times, shipping methods, estimated delivery timelines, and tracking support.

1. Estimated Shipping Time

The following transit times include both business days and weekends.

 *Important Notice for Canada:
Due to customs processing and regional postal operations, delivery time to Canada cannot be 100% guaranteed. If any issue arises, our support team will actively assist you in contacting Canada Post for resolution whenever possible.

2. Processing & Production Time

Total Delivery Time = Processing Time + Shipping Time

Processing time includes order verification, product production, quality inspection, and packaging.

Production time varies depending on the product type:

• Regular (Non-Customized) Products: 1–2 business days

• Personalized / Customized Products: 1–3 business days

Please note that production time is separate from shipping time.

Production time vary by product type. Each item is carefully inspected before shipment to ensure it meets our quality standards.

3. Shipping Methods & Carriers

To ensure reliable and timely delivery, Sokidsun works with trusted global carriers, including:

• SF Express
• 4PX
• Yun Express
• FedEx

The most appropriate shipping carrier will be selected based on your package weight and destination.

4. Multiple Shipments

Orders may be fulfilled from multiple warehouse locations. As a result, items within the same order may arrive in separate packages.

• No additional shipping charges will be applied.

• Any applicable shipping fee will be proportionally allocated across multiple packages.

5. Address Requirements

We are unable to ship to:

• PO Box addresses

• APO/FPO military addresses

Please provide a complete residential address including house number to ensure successful delivery.

Sokidsun is not responsible for delivery issues caused by incomplete or incorrect address information provided at checkout.

6. Tracking Information

Yes, tracking information will be sent via email once your order has shipped.

Please allow 2–5 business days for tracking information to update, depending on the carrier.

You may also track your order at:

https://Sokidsun.com/pages/track-your-order

Please note that in rare cases, certain free shipping methods may offer limited tracking visibility.

7. If Tracking Appears Delayed

International shipments may temporarily appear “stuck” while transitioning between countries. This is normal during customs clearance and international transit. Once the package arrives in the United States, final delivery is typically handled by USPS, and tracking updates will occur more frequently.

8. Delivery Responsibility

Once the package has been marked as delivered by the carrier, Sokidsun is not responsible for lost or stolen packages. We recommend contacting your local post office or carrier directly if you believe your package was misdelivered.

If you encounter any delivery issues, please contact our support team promptly, and we will do our best to assist you.

9. Need Assistance

If you have any questions regarding your shipment, please contact our customer support team. We are committed to resolving any concerns in a timely and professional manner.

At Sokidsun, we are committed to providing high-quality products and transparent service. Please review our return and refund policy carefully before making a purchase.

By placing an order, you agree to the terms outlined below.

1. 90-Day Return Window

We offer a 90-day return policy. This means you have 90 days from the date of delivery (as confirmed by the carrier tracking record) to request a return.

Return requests submitted after 90 days from confirmed delivery will not be accepted.

2. Return Eligibility Requirements

To be eligible for a return:

• The item must be unused, unworn, and in original condition
• All original packaging must be included
• Tags (if applicable) must be attached
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to deny returns that do not meet these conditions.

Items returned without prior authorization will not be accepted.

3. How to Start a Return

To request a return, please contact us at:

service@Sokidsun.com

Once approved, we will provide detailed return instructions.

Return Address Notice:
Our return facility is located in China. Please contact us before returning any item, Please return items to:No. Wangda Innovation Park, Jixing North Road, Lianbin Subdistrict Unit 4360, 4th Floor, Building 31, Loudi City, Hunan Province, China

Do not send items back without receiving confirmation and return instructions from us.

Unauthorized returns will not be processed or refunded.

4. Refund Processing

After receiving and inspecting your return, we will notify you of the refund decision.

If approved:

• Refunds will be issued to the original payment method only
• Refunds cannot be redirected to another account
• Processing time: 1–2 business days (bank processing time may vary)

We do not issue refunds before returned items are received and verified.

5. Return Shipping Cost Responsibility

If Due to Our Error:
(Product defect, manufacturing issue, incorrect item shipped)

We will:

• Cover all return shipping costs
• Provide a prepaid return label or reimburse shipping fees

If Due to Customer Reason:
(Change of mind, ordered wrong size, not as expected, etc.)

• Return shipping cost is the customer’s responsibility
• We do not cover return shipping fees
• We strongly recommend using a trackable shipping method
• Sokidsun is not responsible for lost return shipments without tracking

6. Delivery Confirmation & Disputes

Once a package is marked as "Delivered" by the carrier:

• The delivery confirmation record serves as proof of fulfillment
• Sokidsun is not responsible for lost or stolen packages after confirmed delivery
• Customers must contact their local carrier for delivery disputes

We reserve the right to provide carrier tracking records, delivery confirmation, and proof of shipment in the event of a payment dispute or chargeback claim.

7. Personalized & Customized Products

Customized products are made specifically for you and cannot be resold.

Order Cancellation:

• Cancellation requests must be submitted within 12 hours of placing the order
• Orders cannot be canceled once production has started

Refund Conditions (Customized Items Only):

Refunds are only granted if:

• Product packaging is severely damaged upon arrival
• The product itself is damaged
• Printing or engraving error caused by us
• Carrier officially confirms non-delivery
• A manufacturing defect affects normal use

Customized products are not eligible for return due to personal preference.

8. Fraud Prevention & Policy Abuse

We reserve the right to:

• Refuse returns that show signs of use or tampering
• Deny refund claims that contradict carrier delivery confirmation
• Reject repeated refund claims from the same customer account

We may provide full documentation (tracking, carrier confirmation, communication records) to payment providers in case of disputes.

Any attempt to abuse the return policy may result in refusal of future service.

9. Contact Us

If you have any questions, please contact:

service@Sokidsun.com

We are committed to resolving legitimate concerns in a fair and professional manner.